Frequently Asked Questions

We deliver orders only within Nepal from our portal. So, you need to give a Nepalese address along with your contact number for a successful delivery of your product. However, you can coordinate with us via our page and pay through our online portal and we will have it delivered to your Nepalese address.

You don’t need an account to complete an order purchase. However, if you register with us, you can enjoy the following benefits through your Beauty Bar account:

  • - Track your orders and check previous purchases
  • - Request your exchange or return directly from your account
  • - Add items and sold-out products to your Beauty Bar Wish List
  • - Save your address and card details so you can shop even more quickly in future.

It's the easiest. Here’s how:

  • - Choose a category from the top navigation menu or search to explore a specific style or trend.
  • - Select your desired piece and click ‘Add to cart’.
  • - Sign in to your account or, if you've not yet created one, proceed via guest checkout.
  • - Enter your address, payment method and delivery details to complete your order. That’s it.

We'll confirm the order and it will be carefully prepared and delivered to you, with updates every step of the way.

Sure! Our friendly Customer Service Advisors are happy to assist you with this

If you have forgotten your password you can reset your password via your registered email.

There are three considerations that can be taken for this:

  • - If the item runs out of stock, it would be labeled the same and the item won't get added to your wishlist. However, if the item goes out of stock after it has been added to your BEAUTY list, but before your check out is completed, you will be informed at the time of check out.
  • - Such items can be added to your cart and we would try our best to provide you with your chosen item at the earliest possible. As soon as your selected item will be available with us, we will notify you for the same so that you can place your order.
  • - If a product goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to fulfill the supply by sourcing the selected item. In the event that we are unable to source it for you, we will inform you about the unavailability and cancel the item as per your convenience and reverse any charges made to your credit / debit card against that item.

From time to time, we offer free delivery promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free delivery will be applied to your order on the payment page.

My BEAUTY BAR Wishlist is a creative list wherein you can add the items you like and may wish to purchase anytime in the future, which we will source out to you as per your request from our vendors.

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already ordered. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please contact our team as soon as possible and we’ll definitely provide the best solution possible.

Returns/ Replacement requests will not be entertained under following cases –

  • - If Products are Altered/ Used
  • - If Product is Returned without Original Packaging (price tags, labels & accessories)
  • - If Serial Number is tampered
  • - For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
  • - For Damaged/Missing product that is reported after 2 days of the delivery
  • - For items sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

We initiate the replacement or refund within 7 working days of receiving the product at our center.

You can contact us via or call us at 01-4422551

Relax and be assured that the access to your personal details is kept limited to us and our subsidiaries is 100% confidential; we will not allow outflow of your details at any point of time

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